FAQ

Frequently Asked Questions (FAQ)

1. 

What products do you sell?

We specialize in modest fashion, offering a beautiful collection of abayas, hijabs, and accessories designed for comfort, elegance, and everyday wear.

2. 

Where are you based?

CozvChoose is proudly based in UK/Ireland. We serve customers locally and across selected international destinations.

3. 

How long does shipping take?

• Ireland & UK: 3–7 business days
• Europe: 5–10 business days
• International: 7–15 business days
  (Delivery times may vary during holidays or sales periods.)

4. 

Do you offer international shipping?

Yes! We ship internationally. Shipping costs and delivery times depend on your location and will be calculated at checkout.

5. 

Can I return or exchange an item?

Yes, we offer 14-day returns on unused, unworn items in their original packaging. Please contact us within 14 days of delivery for return instructions.

Note: Due to hygiene reasons, we cannot accept returns on hijabs that have been opened or worn.

6. 

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking link. You can also log into your account on our website to view your order status.

7. 

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and other secure payment options through our checkout.

8. 

Are your products true to size?

Yes, our abayas follow standard modest sizing. We recommend checking our size guide on the product page for exact measurements.

9. 

How do I contact you if I have a question?

You can reach us through our Contact Us page or email us at cozvchoose@gmail.com We aim to respond within 24–48 hours.

10. 

Do you offer discounts or promotions?

Yes! Subscribe to our newsletter for exclusive discount codes, promotions, and early access to new collections.